Privacy Policy

Privacy Policy for XKubo and XPartner

Last Updated: March 31, 2026

1. Introduction

This Privacy Policy describes how XKubo (the “Rider App”) and XPartner (the “Driver App”), operated by XKubo Inc. (“we,” “us,” or “our”), collect, use, and share information from our users. Our offices are located in the United States, and we comply with applicable U.S. data protection laws.

2. Information We Collect

A. Information Provided by Users

Account Information: Name, email, phone number, profile picture, and login credentials.
Driver Documentation (XPartner only): Driver’s license, vehicle registration, insurance, and background check results.
Payment Information: Payment methods and transaction history (processed via secure third-party providers).

B. Information Collected Automatically

Location Data (Crucial): * XKubo (Riders): We collect precise or approximate location when the app is open to facilitate pickups and navigation.
- XPartner (Drivers): We collect precise location data to enable trip dispatching and tracking. This data is collected even when the app is in the background or the screen is off, provided the driver is toggled as “Available” or on a trip.
Usage Information: Device model, IP address, operating system, and app crash reports.

3. How We Use Your Information

Matching: To connect riders (XKubo) with nearby drivers (XPartner).
Safety: To track trips in real-time and verify identities.
Communication: To allow riders and drivers to call or message each other regarding a trip.
Customer Support: To resolve technical issues or disputes.

4. Background Location Disclosure (Mandatory for XPartner)

XPartner collects location data to enable trip matching, route calculation, and safety tracking even when the app is closed or not in use. This collection is active only when the driver has set their status to “Available” or is currently performing a trip. This data is essential for the core functionality of the driver service.

5. Data Retention and Deletion

Retention Period: We retain your personal data only as long as your account is active or as needed to provide our services.
Archival: Transactional data and trip logs are kept for a period of up to 7 years to comply with U.S. legal, tax, and accounting requirements.
Account Deletion: Users can request account deletion at any time through the app settings or by contacting us.
Data Erasure: Upon account deletion, personal identifiers are removed or anonymized within 90 days, except where retention is required by law.

6. Sharing of Information

We do not sell your personal data. We share information only with:

Drivers/Riders: To facilitate the specific trip requested.
Service Providers: Such as payment processors and cloud hosting services.
Legal Authorities: When required to comply with law enforcement or safety regulations.

7. Your Rights (U.S. Privacy Rights)

Depending on your state of residence (e.g., California), you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact our support team.

8. Security

We implement industry-standard security measures (SSL/TLS encryption) to protect your data. However, no method of transmission over the internet is 100% secure.

9. Contact Us

For questions or concerns regarding this policy, please contact us at:

Website: https://xkubo.com
Email: customerservice@xkubo.com or Support@xkubo.com